FAQ

How can I cancel my order?

Yes, send us an email confirmation provided support@mysmartshop.co.uk and you confirmation number for the order.

Is it safe to buy from MysmartShop?

Buying from MySmartShop is safe, secure and simple. MySmartShop offers you secure payment, guaranteed quality and guaranteed delivery.

Warranty

We guarantee your products will arrive safely in your destination country. In the unlikely event your package is lost; we will re-send the goods or give you a full refund.

What if the product is broken?

If any product is faulty, you can return it to China for a replacement or credit.

How long does it take to deliver the goods?

Most normal sized orders are sent out within 1-2 working days.
Courier delivery (UPS, FedEx, DHL) takes 2-4 days depending on your destination.

For most countries the parcel could arrive in 2-5 days. However, for some countries like Brazil, Argentina, Russian Federation it might take us around 20 days. Due to clearance issues with customs of these countries, we normally use EMS service instead of express.

If you need help tracking your delivery, or have concerns about a delivery time, we’ll be on hand to answer your questions. Use the click “support” at the top of any MySmartShop page.

Can these Cell Phones and other products be used in my country?

Most MySmartShop products will work in most countries. For Cell Phones, TV devices, and Video Cameras, you’re advised to read the product description carefully.
Just ask our Customer Support Team to advise you. Give them the product code and your country, and we’ll check it’s suitable for use in your country. Contact us via email on Support@MySmartshop.co.uk

For most countries the parcel could arrive in 2-5 days. However, for some countries like Brazil, Argentina, Russian Federation it might take us around 20 days. Due to clearance issues with customs of these countries, we normally use EMS service instead of express.

If you need help tracking your delivery, or have concerns about a delivery time, we’ll be on hand to answer your questions. Use the click “support” at the top of any MySmartShop page.

Can MySmartShop deliver to my country?

Yes, we deliver to every country.

Is my credit card information secure?

Yes, your information is absolutely secure at MySmartShop. MySmartShop Servers are secured by Comodo Positive SSL encryption.

MySmartShop never stores any of your financial information like credit card numbers and security codes (CVV numbers). When you complete your order, MySmartShop securely passes your billing information to the bank system. Credit Card numbers and CVV numbers are securely discarded immediately after they are sent to the bank.

You also can choose PayPal when you placing an order with us. In this way, you do not have to enter any of your billing or financial information on MySmartShop’s website.

Do I have to open a PayPal account?

No, you don’t.
PayPal supports guest checkout. Simply enter your billing address and credit card information to complete an order. You may optionally create a PayPal password for speeding up future orders.

MySmartShop never stores any of your financial information like credit card numbers and security codes (CVV numbers). When you complete your order, MySmartShop securely passes your billing information to the bank system. Credit Card numbers and CVV numbers are securely discarded immediately after they are sent to the bank.

You also can choose PayPal when you placing an order with us. In this way, you do not have to enter any of your billing or financial information on MySmartShop’s website.

Can I contact PayPal by phone?

 

+1-888-221-1161 (US & Canada Toll Free)
+1-888-215-5506 (US & Canada Toll Free)
+1-402-935-7733 (International)
+1-402-935-2050 (International)

PayPal may change the numbers without noticing us. For the latest phone numbers and other contact methods, please visit http://www.paypal.com/

What is PayPal?

PayPal is a globally trusted payment clearing service. By using PayPal to pay, your financial information such as credit card numbers and billing address are kept private and secure. Your payment information cannot be seen by one else (even the merchant like MySmartShop.co.uk).

Please see http://www.paypal.com  on how to use it.

Why should I buy via PayPal?

PayPal is a trusted third party payment processor, owned by eBay. Paypal protects your financial information during transactions.

PayPal on Wikipedia

When you checkout via PayPal, MySmartShop.co.uk only sees your shipping address and your telephone number (needed for shipping).